Privacy Policy

We understand and respect the importance of protecting your personal data. To provide our services to you, we need to collect, use, and disclose a small amount of personal information about you and other members of your party via our websites, email communication, our social media channels, and/or our staff, including self-employed team members where necessary. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or book a holiday with https://singleparentsonholiday.co.uk/ (“the site”).

Please note that we do not collect personal data from you when you browse the site.

The type of personal information we collect:

We currently collect and process only information that we require so we can provide our service to you, including but not limited to the following personal data:

• your full name and the full name of anyone else travelling with you
• your contact details, such as telephone number/s and email address/es
• your invoicing address
• your child’s or children’s date of birth
• dietary requirements and/or health conditions, if relevant or useful
• details of the services we have provided to you in the past
• your bank details if we agreed a refund
• any testimonials you provide (s. Marketing)
• any images of you or your children from one of our holidays (s. Marketing)

Why we collect personal information and how we use it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• to make contact and interact with you
• to book your accommodation or transfer
• to ensure the accommodation can support your dietary requirements
• to inform a third party, such as a ski school or winter sports shop of your equipment requirements
• to enable us to seek appropriate help in a medical emergency
• to manage and improve your experience and the quality of our services
• to analyse web page traffic (s. web browser cookies)
• to promote our business

Marketing:

If we hold information on you for any purpose other than handling your current booking or purchase, we require your explicit consent. We will never add you to our list of subscribers to our blog or newsletters without your explicit consent, and if you change your mind, you can unsubscribe at any time using the unsubscribe button in our correspondence or by emailing info@singleparentsonholiday.co.uk.

We will always ask for your consent before we publish a holiday review you have submitted. Equally, if we publish photographs from one of our holidays of yourself or others in your party, we will ask for your consent. If you change your mind about a testimonial or image we have published, you can contact us at info@singleparentsonholiday.co.uk and we will remove the review or image promptly.

Web Browser Cookies:

Cookies are pieces of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. UK GDPR classes cookie identifiers as a type of ‘online identifier’, meaning that only in certain circumstances these will be personal data, for example when cookies can identify an individual via their device.

Single Parents on Holiday currently utilise cookies to identify which pages have been visited, and generally analyse data about web page traffic to improve our website to tailor it to customer needs. We do not link this information to any other personal information we may hold on you. You will be able to accept or reject cookies when you visit our site.

You can also set your browser to disable cookies or to notify you when you receive a cookie from a site and provide you with an opportunity to either accept or reject it in each instance. You can also set your browser to send “do not track” requests. In some instances, rejecting cookies may prevent you from taking full advantage of a site.

How we store your personal information:

Your information is securely stored. We keep only a small amount of personal information about our clients for no longer than necessary for the task performed.

The lawful basis for processing personal information:

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@singleparentsonholiday.co.uk or by unsubscribing from our newsletters or blog.
(b) It is necessary for our contract with you or to take steps at your request before entering into a contract.
(c) We have a legal obligation.
(d) It is necessary to protect your vital interests or those of another individual.
(e) We need it to perform a public task.
(f) We have a legitimate interest and that is not overridden by your interests or rights.

Your data protection rights:

Under data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@singleparentsonholiday.co.uk if you wish to make a request.

How to complain

If you have any comments, questions or concerns about the contents of our privacy policy or the way in which we use of your personal information, please contact us so that we may resolve the issue.

If you are still unhappy and would like to make a formal complaint, you can do so by contacting the Information Commissioner’s Office via their helpline 0303 123 1113 or website https://www.ico.org.uk.

Our contact details:

Name: Single Parents on Holiday Ltd.
Address: 3 Hayes Court, 116 West Common Road, Bromley BR2 7EG
Phone Number: 0333 370 3701
E-mail: info@singleparentsonholiday.co.uk