Our Financial Protection Insurance

Single Parents on Holiday Ltd. is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with “The Package Travel and Linked Travel Arrangement Regulations 2018 (The Regulations)” all passengers booking with Single Parents on Holiday Ltd. are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Single Parents on Holiday Ltd.

This insurance has been arranged with Affirma, a trading brand of MGA Cover Services Limited (registered address 135 High Street, Crawley, England, RH10 1DQ, company registration: 08444204 authorised and regulated by the Financial Conduct Authority registration number 678541) under a binding authority with HDI Global SE UK 10 Fenchurch Street London EC3M 3BE United Kingdom registered with the Financial Conduct Authority registration number 230072. HDI Global SE UK is a branch of HDI Global SE with registered office at HD1 – Platz 1, 30659 Hanover, Germany and authorised by BaFin, Financial Conduct Authority and Prudential Regulation Authority.

In the unlikely event of Insolvency of Single Parents on Holiday Ltd. please contact:

Claims Department, Affirma
152 City Road
London EC1V 2NX
Telephone: +44 (0) 20 3540 4422

The claims department will supply instructions to follow and the documents required to submit your claim.

Please ensure you retain your booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card).

Our Professional Liability Insurance

Single Parents on Holiday Ltd. has taken out Public/Products Liability and Professional Liability insurance including emergency assistance providing their customers with further peace of mind.

Your Travel Insurance

We advise all our customers to take out adequate travel insurance to cover them in the event of illness, injury or other unforeseen events which may prevent them from travelling as well as for transfers back to the UK in case of illness, hospital treatments abroad, lawsuits brought against any responsible party in case of injury as well as other reasons such as the loss or theft of luggage or travel documents.

Please check our Holiday Extras page if you need to take out travel insurance.