Insurance Policies

Travel Regulation Insolvency Protection Insurance

Period of Insurance: Valid for trips booked between 1 June 2025 and 31 May 2026.

We, Single Parents on Holidays Limited, are committed to customer satisfaction and consumer financial protection. We are therefore pleased to confirm to you that, in accordance with our obligations under The Package Travel and Linked Travel Arrangements Regulations 2018 No.684, we have purchased Travel Regulation Insolvency Protection Insurance in our name for your benefit.

This insurance policy has been arranged by Towergate Travel with AXA Insurance UK plc (the insurer). Please contact us if you require a copy of the policy wording.

In the unlikely event that this policy is cancelled, you will be contacted with details of what happens next.

What is covered:

For bookings placed with us during the policy period, this insurance provides you with financial protection for the following in the event that we become insolvent and fail to fulfil or only partially fulfil our travel services to you.
✓ The initial deposit and any subsequent balance of monies paid to us (as detailed in your booking confirmation form)
and
reasonable and necessary additional costs incurred by you for your repatriation (including necessary costs of accommodation pending repatriation) following the curtailment of your travel arrangements
or
✓ Reasonable and necessary additional costs incurred by you for continuation of your

What is not covered:

• Any failure or partial failure to fulfil travel services for reasons other than our insolvency
• Air flights*
• Travel arrangements covering a period of less than 24 hours (unless overnight accommodation is included)
• The cost of travel insurance premiums
• Loss of deposit(s) or charge(s) paid in advance which have been paid by credit and/or debit card where you are able to recover such payments from the credit or debit card issuer
• Claims for deposit(s) or charge(s) paid by you after the date we become insolvent
• War, invasion, act of foreign enemy hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection or military or usurped power or confiscation or nationalisation or requisition, or loss of or damage to property by or under the order of any government or public or local authority
• Radioactive contamination
• Cyber acts, cyber incidents, data losses or date recognition failure
• Riot, civil commotion, strikers, locked out workers or persons taking part in labour disturbances
• Terrorism

*If you have booked flights as part of your travel, you should ensure that the company with which you booked the flights has the appropriate CAA/ATOL bonds in place.

Making a claim:

To make a claim, please contact Towergate Travel using the contact details shown below:
Telephone (+44)1932 334140
Email [email protected]

You must
• provide the insurer with full details in writing of any loss and any further information or declaration they may reasonably require and at your own expense
• provide the insurer with any assistance to enable them to settle or defend the claim
• provide the insurer with details of any other relevant insurances
• allow the insurer complete control of any proceedings and settlement of the claim
• take or allow others to take practical steps to prevent further loss and otherwise minimise the claim.

Please be aware that
• Towergate Travel cannot make alternative travel or repatriation arrangements on your behalf
• A claim will not be paid until our insolvency has been verified by the insurer.

For your peace of mind:

Single Parents on Holiday Ltd. has taken out employers liability insurance, public/products liability insurance (including crisis costs and expenses), legal defence costs, professional liability insurance, and emergency assistance cover providing their customers with further peace of mind. The current policy has been taken out with AXA XL Insurance Company UK Limited underwritten and administered by Touchstone Underwriting Limited.

Your Travel Insurance

We strongly recommend that you take out adequate travel insurance to cover yourself and your child/ren in the event of medical or other emergencies which may necessitate cancellation of your trip, or in case of theft, hospital treatment, a prolonged stay abroad, or special arrangements for your or your child/ren’s return home.